This FAQ is intended for European buyers purchasing Chinese tea, matcha, teaware, or gift sets for the first time. Each answer outlines what can be confirmed from the current catalogue, separating details regarding pricing, stock, batches, testing, taxes, and shipping that require case-by-case order confirmation.
If your enquiry relates to allergies, caffeine intake, or food regulations, please use this article as an initial reference and verify all details against local regulations and professional guidance at your destination.
Matcha and Tea
Which matcha varieties are currently available from Jiang Rong Hao?
The current catalogue includes three matcha selections: ceremonial matcha, beverage matcha, and culinary matcha. Ceremonial matcha is intended for whisking matcha with plain water, beverage matcha is suited to matcha lattes and mixed drinks, and culinary matcha is formulated for baking, desserts, and food production. Please refer to the respective product pages for packaging specifications; prices displayed on the site represent indicative pricing subject to confirmation, with final orders and quotations requiring formal confirmation.
Which matcha should I choose for a first purchase?
Select according to intended use: if whisking matcha with plain water, start with ceremonial matcha; if preparing lattes or blended drinks, review beverage matcha; if using in baking and desserts, review culinary matcha. If the application is not yet finalised, contact us to arrange samples, confirm specifications, and discuss delivery options.
How can clumping in matcha be reduced?
Sift the powder before preparation, blend it with a small amount of warm water into a smooth paste, then add the remaining water and whisk briskly with a tea whisk. Water temperature, powder-to-water ratio, and whisking technique all affect the outcome; we recommend small trial tests according to the product page and personal preference.
Tea Categories and Evaluation
Which loose-leaf teas are available?
The current catalogue features Jasmine Tea, West Lake Longjing, Biluochun, Lapsang Souchong, Dianhong Black Tea, Dancong Oolong, Silver Needle White Tea, White Peony, Nanjiao Raw Pu-erh, and Bulang Mountain Ripe Pu-erh. Please consult the individual product pages for flavour profiles and specifications; listed prices represent indicative pricing subject to confirmation, with actual orders confirmed separately.
How should I choose between raw and ripe Pu-erh?
Raw and ripe Pu-erh differ in processing methods and taste profiles. We recommend reviewing the flavour notes on the product pages, then evaluating them against your daily drinking preferences, brewing habits, and budget. For volume procurement, order samples first to taste-test under identical brewing conditions.
Specifications, Samples, and Enquiries
Can I purchase samples first?
Sample sizes or smaller packs are available for loose-leaf teas and select matcha products; specific available sizes, sample prices, and delivery terms are confirmed according to the product and destination. Please review the relevant product page before submitting an enquiry.
What weight options are available for loose-leaf tea?
Current website listings include 20 g sample packs alongside 70 g, 200 g, 400 g, and 1 kg formats; not all products are available in every size, and final availability is determined by the options shown on the product page and the enquiry confirmation.
Are volume discounts applied automatically to larger packs?
The current wholesale information page lists indicative tier discounts for 200 g, 400 g, and 1 kg weights. Gift sets, tea cakes, and teaware do not use these loose-leaf weight discounts; exact pricing must be confirmed via the relevant product page and order quotation.
How do I obtain an accurate quotation?
Please provide the product name or link, specification, quantity, intended application, destination country/region, full address, and requested delivery date. Corporate orders should also specify packaging, labelling, documentation, and split-shipment requirements; Jiang Rong Hao will then confirm the formal quotation based on the order terms.
Does submitting an enquiry constitute placing an order?
No. The enquiry form only consolidates product choices and project requirements. Both parties must confirm items, quantities, packaging, payment methods, inventory, and delivery arrangements before the transaction proceeds to an order. The website does not currently support direct online checkout.
Teaware, Gift Sets, and International Delivery
What teaware is available on the website?
The current catalogue includes matcha tea sets, quick-brew tea sets, gongfu tea sets, and blue-and-white porcelain office mugs. Please check the product page for colours, capacities, components, and exact set configurations, and verify these against physical items prior to purchase.
What utensils are required for whisking matcha?
Basic preparation typically requires a tea bowl, a tea whisk, and a whisk stand; a sifter is also helpful for reducing clumping. Components in the current matcha set should be confirmed via the product page and physical specifications, rather than assumed based on configurations from other sets.
Which teaware is best suited to an office environment?
A quick-brew tea set or a blue-and-white porcelain office mug provides a practical starting point, compared against your preferences for cleaning, portability, and serving capacity. If capacity, leak resistance, or heat retention details are not stated on the product page, please confirm them during the enquiry.
Will received teaware be identical to the website images?
Website imagery includes physical product references as well as generated lifestyle scenes. Colour, texture, capacity, components, packaging, and production batches may need to be verified against the physical items prior to purchase; if these factors are critical to your order, request or confirm specific photographs and specifications beforehand.
How should teaware be cleaned?
Clean items according to their material and manufacturer care instructions, typically by rinsing with clean water and allowing them to dry thoroughly. Avoid placing items of unconfirmed heat tolerance into high-temperature appliances. Tea whisks must be rinsed separately, reshaped, and dried upright.
What tea gift sets are available?
Current listings include small gift boxes of Fenghuang Dancong, black tea, and raw Pu-erh, alongside large gift boxes of Fenghuang Dancong, black tea, raw Pu-erh, White Peony, and ten-year aged Shoumei. Specific labelling, packaging formats, presentation bags, and stock availability are subject to confirmation on the gift set product page and order invoice.
How should I choose between small and large boxes for corporate gifting?
Tabulate recipient numbers, budget, transport/postal logistics, and tea preferences first before choosing small or large boxes. If unified packaging, bilingual labelling, or staged deliveries are needed, state this during the enquiry; do not assume standard catalogued gift boxes include customisation as default.
Specifications, Samples, and Enquiries
Are customisation and private labelling available?
You may submit your requirements to assess feasibility; however, minimum order quantities, packaging, documentation, trademarks, lead times, and pricing must be confirmed for each order. Current catalogue listings do not imply an existing commitment to custom solutions or exclusivity.
How are shipping costs and taxes calculated for delivery to Europe?
Freight costs are calculated based on products, quantity, packaging, full address, and chosen transport method; taxes, import procedures, and liabilities vary according to the destination and order terms. Before placing an order, have Jiang Rong Hao provide a confirmed delivery schedule tailored to your specific country/region; illustrative figures in articles should not be relied upon as formal quotations.
How can I contact Jiang Rong Hao?
Add items to your enquiry list directly from the product pages and submit your requirements via the contact page, or reach out by telephone, email, or WhatsApp as shown on the website. Please refrain from posting delivery addresses, telephone numbers, or other sensitive details in public reviews.
Minimum information required before submitting an enquiry
- Product link or name, specification, quantity, and intended use.
- Destination country, full delivery address, requested arrival date, and labelling/testing documentation requirements.
- For corporate gifts or retail shops, specify packaging formats, split deliveries, MOQs, and lead times.
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