How to inspect packaging and product condition when signing for JIANGRONGHAO tea?

After receiving the tea, the signing step is a key step to confirm delivery accuracy. We hope you can quickly and clearly understand how to check the packaging and product condition, so that any issues can be addressed promptly. Inspection at signing not only helps you confirm whether the received products match the order agreement, but also provides a basis for possible after-sales communication. The following content covers the key points of inspection at signing and the process for handling exceptions, for your reference.

At signing, first check the quantity of tea received against the order confirmation plan. When checking quantity, pay attention to both the total number of packages and the number of small packages inside each package, ensuring consistency with the quantity confirmed at order. After counting, inspect the overall condition of the outer packaging. Check for obvious squeezing, damage, moisture, signs of opening, or abnormal deformation, especially whether the seal is intact and whether there are signs of being opened. If the outer packaging shows obvious damage, further open and inspect the internal products.^[1]

After confirming no abnormality in the outer packaging, you can open the packaging to check the condition of the tea itself. During inspection, observe whether the tea shows moisture, mold, off-odor, or foreign matter. For different forms of tea, the focus of inspection may vary, but overall ensure the tea is dry, normal in color, pure in aroma, and without abnormal changes. If abnormal product condition is found, do not continue to use it, and keep it as is for later recording and communication.

If at signing you find outer packaging damage, quantity discrepancy, or abnormal product condition, immediately keep the original packaging and take clear photos as records. Photos should include the overall condition of the outer packaging, detailed parts of damage or abnormality, product condition, and comparison of quantity discrepancy. After taking photos, contact Jiang Han: +86 139 2283 3853, explain the problem, and provide relevant photos. These records help our staff understand the situation faster and negotiate a solution with you.^[1]

After contact, we will communicate with you specifically based on the information you provide and the actual order situation. Handling arrangements will be determined through negotiation based on the actual order and applicable regulations, so handling methods may vary in different situations. Please keep the contact information reserved at order time available to receive our feedback in time. During negotiation, we will carefully verify the situation you described and relevant evidence, and work with you to find a suitable solution.^[1]

To complete signing smoothly, it is recommended to confirm the delivery address and contact information when ordering, and stay reachable during the expected delivery time. If possible, sign in person and inspect; if not possible, complete the above inspection steps as soon as possible after receiving the product. Even if no obvious abnormality is found, if you have doubts about the tea condition, you can contact us for consultation. We value every delivery and hope the tea you receive is in good condition. If needed, we are willing to provide necessary support.